Shipping Policy
Shipping Policy Loja Atrixo is concerned with providing a reliable and efficient delivery service for its customers.
This Shipping Policy sets forth guidelines regarding the shipping of products purchased from our Shopify-hosted e-commerce site. Please carefully read the following information regarding deadlines, shipping methods and applicable fees.
Shipping:
We ship our products to addresses within the national territory. We currently do not offer international delivery.
Delivery times:
Delivery time may vary depending on the recipient's location and the shipping method selected. We will do our best to process and ship orders within 3 (three) business days after payment has been confirmed. Estimated delivery times will be provided during the purchase process, but please note that they are only an estimate and we do not guarantee exact delivery within this period.
Shipping Methods:
We offer different shipping methods to meet our customers' needs. The available methods will be presented during the purchase process, with information on deadlines and possible restrictions. You will be able to choose your preferred shipping method.
Shipping Fees:
Shipping rates are calculated based on product weight, destination, and selected shipping method. During the purchase process, applicable fees will be clearly indicated. We reserve the right to change shipping rates at any time without prior notice.
Order Tracking:
We will provide a tracking number so you can track the progress of your order. This number will be sent by email once the order has been dispatched. We recommend that you use this information to monitor the delivery status directly with the responsible carrier.
Responsibility for Delivery:
After delivery of the products to the carrier, responsibility for delivery and any delays or problems arising from transportation is transferred to the carrier. We will do our best to assist you in case of problems during the delivery process, but we are not responsible for delays or damages caused by the carrier.
Delivery address:
It is the customer's responsibility to provide a correct and complete shipping address during the checkout process. We are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.
Partial Delivery:
In some cases, an order may be shipped in multiple shipments depending on product availability. In this case, you will be informed about the partial shipment and receive the corresponding tracking numbers. Changes to
Delivery address:
After order confirmation, we do not guarantee the possibility of changing the delivery address. If you need to change the address, please contact us as soon as possible so we can assess the feasibility of this change.
Contact:
If you have questions, concerns or requests related to our Shipping Policy, please contact us using the information provided below: Address: Av. das Américas, 500 - BL-21 Loja 107 - Barra da Tijuca E-mail: contato@ atrixo.com.br Telephone: (21) 3457-9072 Our customer service team will be happy to help you and answer all your shipping-related questions. Thank you for reading our Shipping Policy.
We are committed to providing a satisfying shopping experience and ensuring your orders are delivered safely and on time. At Atrixo, we value transparency and commitment to customer satisfaction. Therefore, we provide the following information about delivery times, sending the tracking code and posting the product:
Product delivery time:
The product delivery time is the estimated period for the product to be delivered to the customer after completing the purchase. At Atrixo, we work in partnership with reliable carriers to ensure that your purchases reach you within the expected time frame. Delivery time may vary depending on the customer's location and the shipping method chosen. We will inform you of the specific delivery time at the time of purchase, taking into account logistical and transport conditions. On average, delivery time is up to 10 working days.
Deadline for sending the tracking code:
The tracking code is a valuable tool so you can track the status and journey of your order. At Atrixo, we commit to sending the tracking code to the customer via registered email or other communication channels used by the store, such as WhatsApp or SMS. The deadline for sending the tracking code is up to 5 business days after confirming the purchase. This way, you will be able to follow the journey of your order and have a smoother and safer shopping experience.
Product posting deadline:
The product posting time refers to the time required for the logistical delivery process to begin and the product to be prepared and shipped to you. At Atrixo, we work efficiently to ensure fast and secure posting. Postage times may vary depending on the availability of the product in our stock and the time needed to properly prepare it before shipping. Our aim is to post the product within 3 working days after confirming the purchase, so that you receive your order as soon as possible.
We are committed to providing the best shopping experience for our customers. If you need more information or have any questions regarding delivery times, sending the tracking code or posting the product, please contact us. We are here to help and make your shopping experience at Atrixo even more satisfactory.